With the current campaign, Meusburger is emphasising the advantages of the portal. Numerous new functions enable customers to reach their goals blazingly fast – and that 24/7 in up to 20 languages. Designing in the portal is astonishingly easy, and customers can expect a fantastic all-round service.
Blazingly fast to the goals
Meusburger’s aim is to enable its customers to get to their goal as quickly and efficiently as possible. In this regard, the improved search and filter function helps, as it enables an easy search for products and orders. Both the shopping cart and the parts lists are automatically saved at all times, so customers gain valuable time on their projects. Parts lists can also be conveniently forwarded. The new Meusburger portal can be optimally used directly from the workshop on the smartphone or tablet. The comprehensive support area can help with any issues when using the portal by providing all the relevant information. Specific enquiries can be made at any time via various contact forms. When the users are logged in, their contacts and field engineers are also displayed.
Astonishingly easy designing
A clearly structured and user-friendly design facilitates navigation and ensures a smooth user experience. Wizards and configurators offer a wide range of options and combine tried and trusted advantages with new, clearer functions. The product detail pages feature tables and selection options developed by experts specifically for the industry. After logging in, the customers immediately see the net prices of the products. Meusburger has significantly improved the handling of CAD data: customers can start the CAD export directly from the product detail pages, without having to first add the product to a parts list or the shopping cart. The individual configuration of models has also been further simplified so they can be downloaded directly.
Fantastic all-round service
In the ‘My account’ area, customers not only benefit from simple order processing, they also have access to all the order data and receipts. The ordering process is designed for maximum efficiency: in Meusburger’s comprehensive web shop, the almost 100,000 items can be ordered with just a few clicks. In addition, items can be imported collectively via EXCEL or MEU files, as well as individually. Suitable items are automatically suggested based on the data entered. There are also various dispatch options to choose from, and a preferred dispatch date can be specified. It is possible to quickly select the delivery address via a drop-down menu or to add a new one. All relevant receipts are available just a few minutes after the order has been completed. Offers can be ordered directly or requested again. The portal also enables the tracking of current orders and an uncomplicated processing of returns.
With the Meusburger portal, the standard parts manufacturer is setting new standards for working with standard parts in mould and die making: www.meusburger.com/portal-en.
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